Do you recognize any of the following IT challenges? We've already helped many clients make their IT secure, high-performing, and cost-effective. Lack of resilience to cybercrime : How quickly would you detect an attack? Who makes the decisions in an emergency? And without a plan, can your teams really get back to work quickly? The aixpedIT solution: We'll build a resilience program with you – with clear security rules, a handy incident manual, regular drills, and reliable, immutable data backups (with Keepit upon request). This isn't a one-off project: We measure times to detection and recovery, regularly review restores, and jointly improve the setup quarterly. IT chaos after company acquisitions or mergers: Do employees get bogged down in duplicate logins, conflicting rules, and isolated tools – and does this hinder daily collaboration? We start with a structured inventory, define a shared vision, and gradually merge identities, workspaces, and communication – with a realistic migration plan and a proactive change and communication package. Afterward, we maintain order: Governance guidelines, clear responsibilities, and regular health checks ensure that the integration remains stable. Opaque or excessively high cloud and IT costs : Are costs rising without clarity about who is using what – and are there unused licenses or inactive storage lurking in the background? Together with you, we create transparent cost overviews for each area, eliminate costly legacy systems, and set up simple budget and alert rules. In the subsequent "FinOps-light" cycle, we regularly review usage and licenses with you, ensuring that costs remain predictable in the long term, rather than just being reduced once. Are you dissatisfied with your existing telephony solution ? Is an outdated PBX system slowing down your daily operations – because maintenance is expensive, minor changes (opening hours, extensions, holiday announcements) require tickets and service providers, and mobile working remains cumbersome? We migrate to Microsoft Teams telephony and provide enhanced services right from the start – number portability, well-designed call paths (hotlines, call menus, call forwarding), templates for announcements/holidays, and an easy-to-use change portal or clear playbooks, so adjustments can be made in minutes instead of days. In addition, we provide quality monitoring and informative reports, a suitable device concept, short enablement training sessions, optional CRM integration, monthly reviews, and emergency routing – ensuring the solution remains lean, measurable, and adaptable in the long term. 5) Uncertainty among employees after the introduction of AI models: Do teams question what is permitted, how to protect confidential data, and whether they can trust the results? We establish clear, easily understandable ground rules, provide practical examples from everyday work, and start with small, secure pilot projects including feedback loops. This creates a sustainable AI framework with short training sessions, guidelines, and measurable benefits – thus building trust and competence step by step. 6) No plan for IT emergencies: Is it unclear who takes responsibility in the event of a disruption, which systems need to be brought back online first, and how internal and external communication will be handled? We create a concise emergency manual with defined roles, contact chains, communication modules, and a clear restart sequence – including regular dry runs. Planned restore tests and semi-annual updates keep the plan dynamic and ensure that you act efficiently rather than improvising in a real emergency.

Customer problem SpeaklogIQ solves the problem of overloaded phone lines in doctor's offices and medical facilities. Incoming calls regarding appointments, prescriptions, or sick notes tie up staff resources, lead to long wait times, missed calls, and declining patient satisfaction. Customer focus B2B – medical practices, medical care centers, clinics with high telephone volume. business model SaaS model with a monthly base fee + per-minute billing. This includes licenses for the AI telephone assistant, integration with practice and appointment software, customized setup, ongoing support, and GDPR-compliant data processing. technology Real-time speech recognition & output in German and (on request) other individual languages AI dialogue guidance for practice-specific conversations Automated documentation & direct entry into practice software Seamless integration into existing systems GDPR compliant and hosted on European servers market Healthcare market, patient communication sector. A growing shortage of skilled workers, high service expectations, and digitalization are driving the demand for automated telephone solutions. USP SpeaklogIQ reduces telephone calls by up to 80%. Everything works with existing software, and no conversion is required. We offer multilingual communication without language barriers while ensuring the highest level of data security. The unique selling point is certainly the overall reduction in burden for employees and patients, as well as the cost savings for each practice/medical care center (starting at €10,000 per year).